Refund Policy

This Refund Policy applies to paid subscriptions to the convertfiles.online Pro plan ("Pro") operated by Slemix Technologies ("we", "us"). It supplements our Terms of Service and forms part of the agreement between us when you subscribe.

Pro subscriptions are sold by Paddle.com Market Limited and its affiliates ("Paddle") acting as the merchant of record. Paddle processes payments, charges and remits VAT or sales tax, and issues invoices. Refunds are issued from Paddle's merchant account once we approve them.

We will refund the most recent monthly charge in full in any of the following cases:

• Service unavailable for more than 24 hours. If Pro is materially unavailable for a continuous period longer than 24 hours during your current billing period and the outage is on our side (not your connection or device), we will refund that month on request.
• Accidental double-charge. If you were billed twice for the same period because of a payment or system error, the duplicate charge will be refunded in full.
• Fraud or unauthorised charge. If your card was used to subscribe without your authorisation, contact us with enough detail to identify the charge and we will refund and cancel the subscription.
• 14-day refund for any reason. See section 3 below — every customer can request a full refund within 14 days of a charge, no reason required.

You may request a full refund of any charge within 14 days of that charge, for any reason. This applies to your first charge and to renewal charges alike, and is consistent with the Paddle Buyer Terms (paddle.com/legal/buyer-terms) under which Paddle sells Pro as our merchant of record.

Consumers in the EU/EEA, the UK, and Switzerland additionally have a statutory 14-day right of withdrawal under the EU Consumer Rights Directive 2011/83/EU and its local equivalents. Our 14-day refund applies regardless of whether you have already started using paid features, so it is at least as generous as that statutory right.

To request a refund, email slemix.group@gmail.com or use the Paddle billing portal linked from your receipt, as described in section 5.

Pro is billed monthly. You can cancel at any time from the account page or through the Paddle billing portal linked from your invoice email. Cancellation stops future renewals and takes effect at the end of the current billing period — you keep Pro access until then.

We do not pro-rate refunds for the unused portion of a billing period after a mid-cycle cancellation, except where the charge falls within the guaranteed cases in section 2, the 14-day refund window in section 3, or where mandatory local consumer law requires a pro-rated refund.

You can request a refund in either of these ways:

• Email us at slemix.group@gmail.com from the address on your Paddle invoice, with the invoice or order ID and a short reason. This is the fastest route.
• Use the Paddle billing portal linked from any Paddle receipt or invoice email, and submit a refund request there. Paddle will forward the request to us for approval.

Service levels we aim for:

• Response: within 5 business days of receiving your request.
• Approval to Paddle: the same business day once we confirm eligibility.
• Funds back to your card or wallet: typically 5–10 business days after Paddle processes the refund, depending on your issuing bank or payment method.

If you believe a charge is wrong, please contact us before asking your bank to reverse it. We can almost always resolve a legitimate refund faster than a chargeback, and the dispute process is expensive and disruptive for both sides.

Initiating a chargeback after we have already offered or issued a refund, or where the charge is clearly valid, may lead to suspension or termination of your account under our Terms of Service. Nothing here limits your right to dispute a charge with your bank or card issuer where that right exists by law.

• Free-tier usage. The free tier costs nothing, so there is nothing to refund.
• Partial months after a mid-cycle cancellation, outside the 14-day refund window and the guaranteed cases above.
• Charges older than 60 days, unless a refund is required by mandatory local consumer law or the charge is fraudulent or unauthorised.
• Taxes already remitted to authorities by Paddle, except where Paddle is able to reclaim them (in which case they will be refunded to you with the principal amount).

This policy describes refunds we offer voluntarily. It does not limit any non-waivable statutory rights you have under local consumer-protection law, including the EU Consumer Rights Directive, the UK Consumer Rights Act 2015, the California Song-Beverly Consumer Warranty Act, and equivalent laws in your country or state of residence. Where this policy is more generous than the law requires, the more generous terms apply; where the law gives you stronger rights, those rights prevail.

We may update this Refund Policy as the product evolves. Changes do not apply retroactively to charges already made under an earlier version. When we make material changes we will update the "Effective" date at the top of this page and, where the change is significant, notify subscribers by email.

For refunds and billing questions, write to slemix.group@gmail.com. For general terms and privacy questions, see our Terms of Service and Privacy Policy.