Refund Policy

This Refund Policy applies to paid subscriptions to the convertfiles.online Pro plan ("Pro") operated by the company operating convertfiles.online ("we", "us"). It supplements our Terms of Service and forms part of the agreement between us when you subscribe.

Pro subscriptions are sold by Paddle.com Market Limited and its affiliates ("Paddle") acting as the merchant of record. Paddle processes payments, charges and remits VAT or sales tax, and issues invoices. Refunds are issued from Paddle's merchant account once we approve them.

We will refund the most recent monthly charge in full in any of the following cases:

• Service unavailable for more than 24 hours. If Pro is materially unavailable for a continuous period longer than 24 hours during your current billing period and the outage is on our side (not your connection or device), we will refund that month on request.
• Accidental double-charge. If you were billed twice for the same period because of a payment or system error, the duplicate charge will be refunded in full.
• Fraud or unauthorised charge. If your card was used to subscribe without your authorisation, contact us with enough detail to identify the charge and we will refund and cancel the subscription.
• 14-day right of withdrawal (EU/EEA, UK, Switzerland). Consumers in the EU/EEA, the UK, and Switzerland have a 14-day right of withdrawal under the EU Consumer Rights Directive 2011/83/EU (and its UK and Swiss equivalents) when buying digital services online — see the next section for how this interacts with using the Service.

Under Article 16(m) of Directive 2011/83/EU (as transposed in EU member states, the UK, and reflected in Swiss consumer law), the 14-day withdrawal right for digital services is lost when the service begins to perform during the withdrawal period, provided the consumer gave prior express consent and acknowledged the loss of the right.

When you subscribe to Pro you are asked, before completing checkout, to (a) expressly request that we begin performance immediately, and (b) acknowledge that you will lose the right of withdrawal once you start using paid features. The moment you run your first conversion under Pro (or otherwise use a paid-only feature), performance has begun and the 14-day statutory right of withdrawal no longer applies.

If you have not used any Pro feature, you can still exercise the 14-day right by emailing refunds@convertfiles.online within 14 days of your first charge. Nothing in this section affects the goodwill refund described below.

We want subscribing to Pro to feel low-risk. For 7 days after your first charge on a Pro subscription, you may request a full refund of that first charge for any reason. This is a goodwill policy offered at our discretion and is not a statutory right.

The goodwill refund is available once per customer. It does not apply to renewal charges in later months or to customers who have previously been on Pro.

Pro is billed monthly. You can cancel at any time from the account page or through the Paddle billing portal linked from your invoice email. Cancellation stops future renewals and takes effect at the end of the current billing period — you keep Pro access until then.

We do not pro-rate refunds for the unused portion of a billing period after a mid-cycle cancellation, except where the charge falls within the guaranteed cases in section 2, the 7-day goodwill window in section 4, or where mandatory local consumer law requires a pro-rated refund.

You can request a refund in either of these ways:

• Email us at refunds@convertfiles.online from the address on your Paddle invoice, with the invoice or order ID and a short reason. This is the fastest route.
• Use the Paddle billing portal linked from any Paddle receipt or invoice email, and submit a refund request there. Paddle will forward the request to us for approval.

Service levels we aim for:

• Response: within 5 business days of receiving your request.
• Approval to Paddle: the same business day once we confirm eligibility.
• Funds back to your card or wallet: typically 5–10 business days after Paddle processes the refund, depending on your issuing bank or payment method.

If you believe a charge is wrong, please contact us before asking your bank to reverse it. We can almost always resolve a legitimate refund faster than a chargeback, and the dispute process is expensive and disruptive for both sides.

Initiating a chargeback after we have already offered or issued a refund, or where the charge is clearly valid, may lead to suspension or termination of your account under our Terms of Service. Nothing here limits your right to dispute a charge with your bank or card issuer where that right exists by law.

• Free-tier usage. The free tier costs nothing, so there is nothing to refund.
• Partial months after a mid-cycle cancellation, outside the guaranteed and goodwill cases above.
• Charges older than 60 days, unless a refund is required by mandatory local consumer law or the charge is fraudulent or unauthorised.
• Taxes already remitted to authorities by Paddle, except where Paddle is able to reclaim them (in which case they will be refunded to you with the principal amount).

This policy describes refunds we offer voluntarily. It does not limit any non-waivable statutory rights you have under local consumer-protection law, including the EU Consumer Rights Directive, the UK Consumer Rights Act 2015, the California Song-Beverly Consumer Warranty Act, and equivalent laws in your country or state of residence. Where this policy is more generous than the law requires, the more generous terms apply; where the law gives you stronger rights, those rights prevail.

We may update this Refund Policy as the product evolves. Changes do not apply retroactively to charges already made under an earlier version. When we make material changes we will update the "Effective" date at the top of this page and, where the change is significant, notify subscribers by email.

For refunds and billing questions, write to refunds@convertfiles.online. For general terms and privacy questions, see our Terms of Service and Privacy Policy.